Uncover Electrical Purchaser Customer Satisfaction Drivers
David Gordon
Posted On February 1, 2013
0
0 Every distributor raves about their customer service and, in a business where people make the difference, service is everything.
Channel Marketing Group surveyed electrical contractors, industrial customers and institutions. We asked them to rate the importance of 24 service attributes and then to rate how their distributors perform for them.
An industry customer satisfaction index (CSI) was calculated.
Learn what is important to your customers. See which of 107 distributors were explicitly mentioned by their customers and hear (read) how your customers say you can improve and what you can do to retain their business when you “mess” up.
The report is only $99
If you have problems with PayPal,
email us at dgordon@channelmkt.com
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