A couple of weeks ago NAED held its 2026 National meeting in Orlando. Unfortunately, I wasn’t able to attend this year as I committed to speak at the Electric League of Western PA on the topic of Improving Project Profitability […]
I have interviewed various manufacturer representatives and how they assess their manufacturers and the state of manufacturer / rep relationships. Let me preface this by saying, all also shared that they have some manufacturers that they have great relationships with […]
Every manufacturer, rep and distributor know that they have satisfied customers. How? Because a core element of their customers continues to do business with them. They question then becomes, do you know how well you are meeting their expectations and […]
Business seemingly is running faster than ever and for much of your staff, this year may have been a grind. Consider: Increasing customer expectations Your expectations have increased Technology implementations, “digital transformation” (aka digital anxiety), AI Hearing about layoffs Concerns […]
As distributors seek cost-effective ways to improve customer experience, improve productivity and have a cost-effective sales tool, while doing all of these digitally, ElectricalTrends is pleased to welcome our newest partner, Prokeep. Prokeep offers a unique solution to distributors, which […]
The switchgear supply chain issues are well documented and well known … and the continue to plague the industry, delaying distributor sales and hindering the performance of other manufacturers whose products cannot be installed until switchgear is performed. Prior to […]
Last week I commented on AD’s recognition of ETNA Supply as a digital innovator and their commitment to digitally achieving their customer’s satisfaction. One of the areas we’ve heard many comments from contractors regarding distributor websites is the poor search […]
Understanding people is integral to success in business. whether it is serving customers, others within your company or managing people. Providing staff with the training to observe behavioral traits that will enable improved interpersonal skills and communications inevitable generates improved […]
As the speed of business accelerates and companies try to do more with less, the key is improving productivity. One of the issues we’re hearing more and more about is the need for manufacturer reps / lighting agents to be […]
Many of us “old-timers” have previously gone through product shortages in this industry. However, I never recall so many products being involved at the same time. How companies deal with this may have longer term affects, however, than in the […]
