Perhaps you may remember the Jetson cartoons and seeing them flying around and interacting with Rosie, their robot? Well, Rosie is turning into a “Robert” and he may soon be working in your warehouse. Competing profitably tomorrow will require considering […]
Customer satisfaction is a key element of a growth strategy as it helps support the retention of the business. And while everyone says they deliver quality customer service, measuring service performs and continuously seeking ways to improve can separate companies. […]
There are two ways to make money. Either you sell more material / services for a profit or you need to reduce your loss (operating costs) in your warehouse (support services). The only ways to make your warehouse a profit […]
Vendor Managed Inventory, VMI, a service of Datalliance, is touted by many as a tool to improve their inventory management, improve purchasing productivity, ensure quick access to new products and as a vehicle to improve the profitability of specific lines. […]
Last month Dick Friedman shared some ideas on how to ensure sales operations and customer satisfaction. Distributors know that operations is the key to profitability. This can relate to managing what sales is allowed to order to ensure they don’t inadvertently […]
In a move that has been rumored for a few weeks, Omni Cable will now be a resource for distributors of Eaton and Square D breakers. In an effort to continue their initiative to ensure a safe, authorized, resource for […]
Operations is the lifeblood of a distributor as it delivers upon sales’ commitment of getting material to the customer. And at the end of the day, distribution, and customer satisfaction, is about getting the right material to the customer when […]
There are three functional responsibilities that are critical to the survival, and growth, of all distributors. They are business development (need more sales!), effective inventory management and collections (inferring that credit is provided). To achieve this companies need to be […]
According to today’s Wall Street Journal, it appears that Epicor, the provider of Eclipse to many electrical distributors, is up for sale again. Apax Partners, the private equity firm that purchased Epicor in 2011, and eventually Activant, reportedly is again […]
Equitable compensation is a topic that is near and dear to every manufacturer, distributor, manufacturer rep and salesperson. After all, why “sell” a product if you are not compensated for it? This is one of the key issues facing electrical […]
