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Handing over Demand Creation
David Gordon Posted On January 22, 2015


As a note from Allen Ray: This is a Duplicate Post from 1-22-2015 due to some technical difficulties. All comments previously submitted have been re-created. It tis the New Year of 2015 and most distributors have successfully handed over demand creation […]


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CSI study can lead to process improvement (hub delivery)
David Gordon Posted On December 3, 2014


The other day I was writing a  customer satisfaction report we had just conducted for a client. The report asks customers what is important to them and how the client performs on each of the attributes. It covers all aspects of […]


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IDEA Appoints New Leadership … Strongest Yet?
David Gordon Posted On November 25, 2014


IDEA made a leadership move this week and potentially gave the electrical industry a reason to be thankful this Thanksgiving week. The organization, essentially a joint venture between NEMA and NAED, announced an executive leadership team that combines the experience […]


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Getting what you want in the ERP world
David Gordon Posted On October 15, 2014


 Capacity vs Productivity We’ve been running a series of posts that engage you to think about your business much earlier than is  customary. Why? Some distributors voice an opinion that they seem to have reached the maximum output of their […]


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2015 Planning Part 4 – Internet Sales
David Gordon Posted On September 28, 2014


With some wondering about how Amazon Supply and the Big Boxes might affect their business in 2015, now is a good time to pre-plan  how you face your customer online in 2015. Instead of reacting, now is a good time […]


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The Evolving World of ERP Companies
David Gordon Posted On August 21, 2014


ERP companies are integral to the success of electrical distributors as they control, or impact (in no particular order) order processing, inventory, pricing, supply chain issues (EDI, VMI, SPAs), delivery (and routing), accounting / finance, purchasing, credit, invoicing, collections, customer […]


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Worried About Amazon Supply? Start Planning Now!
David Gordon Posted On August 20, 2014


If you are worried about Amazon Supply, you probably already know something that you’ve been unwilling to admit openly. ….that is your product data base stinks. That is to say, you probably don’t have good images, UPC codes or even […]


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IDEA Changes Leadership
David Gordon Posted On August 6, 2014


Late last week came news that Bob Gaylord, former president of IDEA, was leaving the organization to pursue “other interests” (which, as an aside, is a nice euphemism!).  Bob was a nice guy and contributed much time and energy to […]


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Has Epicor Found a Buyer?
David Gordon Posted On August 3, 2014


On July 28th, Reuters posted an article that, according to sources, CVC (a private equity firm) has emerged as the front runner to buy Epicor from Apax Partner, LLP. for $3 billion.  The article emphasized that the deal is not finalized […]


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Fax Machine Erodes Margins … Increases Need for Training
David Gordon Posted On July 31, 2014


Usage of the fax machine began to peak in the late 1980s and continued into the early 2000s, with email becoming prevalent in 1993. Now, why mention this? Consider about 35+ years ago.  Fax machines were not too prevalent. Contractors, […]


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