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Border States and Reynolds – Customer Service, Omni-Channel or Reacting to Amazon Supply
David Gordon Posted On November 23, 2014


Earlier this month both Border States and Reynolds Electric launched new online sites with robust eCommerce systems. While neither is currently a national distributor, their size, financial resources, access to capital (financial and human) and, in the size of Border States […]


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Distributors  / eBusiness  / More Insights  / Productivity  / Technology
Getting what you want in the ERP world
David Gordon Posted On October 15, 2014


 Capacity vs Productivity We’ve been running a series of posts that engage you to think about your business much earlier than is  customary. Why? Some distributors voice an opinion that they seem to have reached the maximum output of their […]


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2015 Planning Part 4 – Internet Sales
David Gordon Posted On September 28, 2014


With some wondering about how Amazon Supply and the Big Boxes might affect their business in 2015, now is a good time to pre-plan  how you face your customer online in 2015. Instead of reacting, now is a good time […]


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Planning for Security
David Gordon Posted On September 3, 2014


Before and over the Labor Day weekend there were several press releases and articles that rolled in regarding purchases and problems in business software. INFOR completes Saleslogix purchase: We’ve thought for a while that as some ERP software packages have attempted […]


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The Evolving World of ERP Companies
David Gordon Posted On August 21, 2014


ERP companies are integral to the success of electrical distributors as they control, or impact (in no particular order) order processing, inventory, pricing, supply chain issues (EDI, VMI, SPAs), delivery (and routing), accounting / finance, purchasing, credit, invoicing, collections, customer […]


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Has Epicor Found a Buyer?
David Gordon Posted On August 3, 2014


On July 28th, Reuters posted an article that, according to sources, CVC (a private equity firm) has emerged as the front runner to buy Epicor from Apax Partner, LLP. for $3 billion.  The article emphasized that the deal is not finalized […]


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Fax Machine Erodes Margins … Increases Need for Training
David Gordon Posted On July 31, 2014


Usage of the fax machine began to peak in the late 1980s and continued into the early 2000s, with email becoming prevalent in 1993. Now, why mention this? Consider about 35+ years ago.  Fax machines were not too prevalent. Contractors, […]


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Electrical buyer / influencer mobility usage
David Gordon Posted On July 10, 2014


Much is made of distributors needing commerce enabled websites … and it is true and is becoming a customer expectation. While ERP companies say they can support distributors in this endeavor, few distributors speak well of their ERP companies providing […]


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Epicor Software up for Sale by Apax Partners
David Gordon Posted On May 24, 2014


The May 6th issue of The Wall Street Journal ran an article that Apax Partners (the private equity owner of Epicor) was seeking to sell Epicor for between $2.5 – $3.5 billion. Apax Partners is a London based buyout firm […]


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Growth Strategies  / More Insights  / Technology
Is IT Core To Your Business?
David Gordon Posted On April 3, 2014


The answer, obviously and increasingly, is yes.  Every department within your company is investing in technology.  Consider: The network that is used for daily duties (i.e. Microsoft, Apple, Adobe, etc and the various hardware players) Phones (VOIP networks as well […]


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