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Rockwell Delivers on Customer Satisfaction
David Gordon Posted On March 28, 2018


Customer satisfaction is a key element of a growth strategy as it helps support the retention of the business.  And while everyone says they deliver quality customer service, measuring service performs and continuously seeking ways to improve can separate companies.  […]


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Distributors  / Growth Strategies  / Industry Consolidation  / Marketing Groups  / More Insights  / Profitability
The Future of Marketing Groups?
David Gordon Posted On March 15, 2018


Could True Value’s new ownership model be a opportunity for independent distributors and their marketing groups?  Many have asked about the future of marketing groups.  While IMARK is a cooperative and according to Bill Weisberg a couple of years ago, […]


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Home Depot … Pros, Website, Analytical Tool Investments to Grow the Business
David Gordon Posted On March 8, 2018


Earlier today Home Depot presented at the Raymond James 39th Annual Institutional Investors Conference.  While, overall, Home Depot is not a significant competitor to electrical distributors, if you serve the residential electrical contractor / builder market or the small contractor market, […]


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Industry News  / Lighting  / Lighting2  / Manufacturers  / More Insights  / Profitability
Acuity Challenged With Growth
David Gordon Posted On January 10, 2018


It’s the beginning of a quarter so you now what that means … quarterly reports which gives us some insight into the overall marketplace.  Acuity conducted their call yesterday and unfortunately they missed revenue and profitability expectations. Perhaps its a […]


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Branding  / Customer Segments  / Growth Strategies  / Manufacturers  / Marketing  / More Insights  / Profitability
What’s the Value of a Manufacturer’s Brand?
David Gordon Posted On December 6, 2017


Over the past few months as we’ve sat in strategy development meetings with distributors, reviewed distributor purchasing information and talked to manufacturer reps and contractors we’ve seen a purchasing trend that is roiling the industry. The trend, which mirrors what […]


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Distributors  / More Insights  / Productivity  / Profitability
Improving Profitability Through Warehouse Transformation
David Gordon Posted On November 20, 2017


Recently we’ve been talking to distributors and manufacturers about the impact of eCommerce on their business as well as assisting on their 2018 planning.  While growth is a recurring theme (as expected) as is the goal of improved profitability, an […]


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Channel Strategies  / eBusiness  / More Insights  / Productivity  / Profitability
Amazon Business Isn’t the Greatest Threat, Customer Expectations Is
David Gordon Posted On November 14, 2017


As electrical distributors launch, or prepare to launch, their eCommerce sites, they need to be aware of a key customer dynamic that is changing…the expectation of accuracy.  While many have talked about Amazon Business being a key competitor (or threat), […]


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Logistics  / More Insights  / Productivity  / Profitability  / Training
Does your warehouse make you money?
David Gordon Posted On September 13, 2017


There are two ways to make money. Either you sell more material / services for a profit or you need to reduce your loss (operating costs) in your warehouse (support services). The only ways to make your warehouse a profit […]


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Customer Segments  / Industrial Market  / Industry News  / Manufacturers  / More Insights  / Profitability
Q2 Manufacturer Updates … GE, Emerson, ABB, Eaton, Hubbell
David Gordon Posted On August 8, 2017

Market Update

On Monday we shared manufacturer Q2 performance and rest of year outlook from Littelfuse, Encore Wire, Schneider Electric and Pentair.  Today we’re going to review the quarterly reports from GE, Eaton, Emerson, ABB and Hubbell  (with the focus solely on […]


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Distributors  / Industry News  / Marketing Groups  / More Insights  / Profitability
Q2 Distributor Performance … WESCO, AD, Graybar, Rexel and Grainger
David Gordon Posted On August 3, 2017

Market Update

Over the past couple of weeks a number of manufacturers and some distributors have shared second quarter performance updates. We’ve taken a look at many and will share pertinent, US-related information.  First we’ll do distributors as AD, Graybar, Rexel, WESCO […]


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